Sports Administrator

To deliver first level advice and guidance, to customers and visitors, adhering to service standards;

managing all types of enquiries via phone, email, webchats, forums, and face-to-face, signposting to other services/resources as required.

effective use of case management tools and/or information systems, enabling the service to respond in a holistic and pre-emptive manner.

ensure the appropriate escalation of issues and areas of concern.

To provide organisational and administrative support for Sport Hallam contributing to an excellent customer experience e.g;

specific clerical support in the operational delivery of sport e.g., membership processing, payments and class booking procedures.

provide organisational and administrative support, where required, for wider Sport Hallam operational tasks such as checking booking sheets, BUCS fixtures, collating and distributing information, contacting students/ customers etc.

To ensure effective use of administrative systems, record keeping within an agreed framework, for example:

maintain databases and enquiry management systems (inputting data, logging, coding, tracking and cleansing of data), ensuring the consistency and integrity of information

produce routine MI reports and statistical information as required using Gladstone or MSL.

administer systems of operation e.g. purchase orders, parking permits, invoicing, stock maintenance and equipment.

processing and recording of fees and expenses as required

assist with the preparation and completion of audits/reviews.

To maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy.

To administer a range of events, visits, training, meetings and appointments e.g., arrange facilities and hospitality; respond to queries, organise communications and mail outs; book travel arrangements; itineraries/schedule etc.

To provide practical support in the upkeep of the surrounding environment, ensuring:

availability and accessibility of information and equipment e.g., stock maintenance, sorting and replenishment.

damaged stock/equipment is reported and/or repaired

information is neatly presented and up-to-date, and the physical space is clean and tidy
- all health and safety concerns, accidents, incidents and near misses are reported via the appropriate process/ mechanism

To provide an integrated, consistent model of customer support, working in collaboration with other University services, to ensure prevention, early intervention and timely resolution of practical and/or welfare issues.

To monitor and support the development of online resources and information, ensuring currency and accuracy e.g. MSL, MRM Gladstone

To support Faculty/ Department compliance with Health and Safety procedures e.g., DSE assessments and Fire Marshal duties.

To undertake physical activities as appropriate to the role i.e., opening, lifting and carrying boxes; organising/ shelving resources; use of equipment (e.g., trolleys).